You acknowledge that (1) your cancellation, or attempted or purported cancellation of
an order or (2) cancellation due to reasons not attributable to Fobas, that is, in the event
you provide incorrect particulars, contact number, delivery address etc., or that you
were unresponsive, not reachable or unavailable for fulfillment of the services offered to
you, shall amount to breach of your unconditional and irrevocable authorization in favor
of Fobas to place that order against the Fobas Kitchens/Store(s) on your behalf
(“Authorization Breach"). In the event you commit an Authorization Breach, you shall be
liable to pay the liquidated damages of an amount equivalent to the order value. You
hereby authorize Fobas to deduct or collect the amount payable as liquidated damages
through such means as Fobas may determine in its discretion, including without
limitation, by deducting such amount from any payment made towards your next Order.
There may be cases where Fobas is either unable to accept your order or cancels the
order, due to reasons including without limitation, technical errors, unavailability of the
item(s) ordered, or any other reason attributable to Fobas, Fobas Kitchen/Store or
Delivery Partner. In such cases, Fobas shall not charge a cancellation charge from you.
If the order is canceled after payment has been charged and you are eligible for a
refund of the order value or any part thereof, the said amount will be reversed to you.
No replacement / refund / or any other resolution will be provided without Fobas
Kitchen's/Store(s)' permission.
Any complaint, with respect to the order which shall include instances but not be
limited to food spillage, foreign objects in food, delivery of the wrong order or food and
beverages or Products, poor quality, You will be required to share the proof of the same
before any resolution can be provided.
You shall not be entitled to a refund in case instructions placed along with the order
are not followed in the form and manner You had intended. Instructions are followed by
the Fobas Kitchen /Store on a best-efforts basis.
All refunds shall be processed in the same manner as they are received, unless
refunds have been provided to You in the form of credits, refund amount will reflect in
your account based on respective banks policies.
For 5 or 7 days refunds, state your policy clearly: "Refunds available within 5 or 7 days of purchase. Items must be unused and in original packaging. Contact customer support for assistance."
